FAQ
How long does shipping take?
Most orders are processed and dispatched within 3–7 business days.Select pieces—such as artisanally crafted or made-to-order styles—may require up to 15 business days, depending on availability. Once your order ships, you will receive a confirmation email with tracking information.
Do you ship internationally?
Yes, we offer worldwide shipping. Enjoy complimentary international shipping on orders over $300 USD.
Are duties and taxes included in the price?
Yes — all product prices are inclusive of applicable taxes and duties. We ship orders with Delivered Duty Paid (DDP), meaning you won’t be charged any additional fees upon delivery. The total you see at checkout is the final amount you pay.
What is your return policy?
We accept return requests for eligible items within 7 days of delivery. Returns are issued as store credit only. Items must be unworn, unused, and in original packaging with tags intact.
The following are considered final sale and are not eligible for return or exchange:
- Earrings and pierced jewelry, due to hygiene considerations
- Personalized or custom-made pieces
- Items marked as Sale or Final Sale
- Items purchased during promotional events or marked-down periods
To initiate a return, please log into your customer account here.
Can I cancel or modify my order after placing it?
We understand that plans may change. If needed, you may request to cancel your order within 24 hours of purchase. After this window—or once your order is being processed—cancellations cannot be guaranteed. If cancellation is possible, we will inform you promptly. To request a cancellation, please email us at customercare@moniconic.com with your order number.
Can I exchange an item?
We do not offer direct exchanges at this time. If you prefer a different item, please request a return for eligible pieces and place a new order.
How do I contact customer service?
For general inquiries: info@moniconic.com
For order-related questions: customercare@moniconic.com
For press inquiries: press@moniconic.com
All responses will be made within 3 business days.