Refund policy

At MONICONIC, each piece is individually made to order according to the design, metal, stone and size selected at the time of purchase. For this reason, all orders are considered final.

RETURNS AND EXCHANGES

We do not accept returns or exchanges for change of mind, personal preference, incorrect size selection or accidental orders.

Please review all product details, measurements and selections carefully before completing your purchase. If you require assistance with sizing or product information, please contact us before placing your order.

ORDER CANCELLATIONS AND MODIFICATIONS

Production begins shortly after an order is confirmed. Once an order has been placed, it cannot be cancelled or modified.

Please ensure that all order details, including the selected design, metal, stone, size and delivery address, are correct before completing checkout.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty or different from the item ordered, please contact us as soon as possible at customercare@moniconic.com.

Please include your order number, a description of the issue and clear photographs of the item and its packaging. Our team will assess the matter and arrange an appropriate resolution, which may include repair, replacement or refund where applicable.

Please do not return an item without contacting us and receiving return instructions first. Unauthorised returns may not be accepted.

APPROVED REFUNDS

Refunds are only issued where approved following our assessment of a damaged, faulty or incorrect item, or where required under applicable consumer law. Approved refunds will be returned to the original payment method. Processing times may vary depending on your payment provider.

CONSUMER RIGHTS

Nothing in this policy excludes or limits any rights or remedies available to you under applicable consumer law.